24/7 Support Terms and Conditions

At Baxfy.com, we pride ourselves on providing around-the-clock support to ensure our customers have the best shopping experience. The following terms and conditions apply to our 24/7 support service:

Availability

Our customer support team is available 24 hours a day, 7 days a week, including weekends and public holidays. This service is accessible through email at Support@Baxfy.com or by phone at +44 7469 741 746.

Response Time

While we strive to respond to all inquiries as quickly as possible, response times may vary based on the volume of inquiries received. Our goal is to respond to all queries within 24 hours.

Channels of Communication

24/7 support is available through the following communication methods:

Email: Support@Baxfy.com

Phone: +44 7469 741 746

Additional communication channels such as live chat, if applicable, will be outlined on our Contact Us page.

Scope of Support

Our 24/7 support team is available to assist with the following:

Order inquiries

Shipping and delivery questions

Product information and recommendations

Account issues and technical support

Returns, exchanges, and refunds

Exclusions

The 24/7 support service does not include technical support for third-party products or services not provided by Baxfy.com. Certain complex inquiries may require escalation, and in these cases, our team may need additional time to resolve the issue.

Limitations

While our support is available 24/7, certain inquiries may only be resolved during regular business hours, such as those requiring coordination with shipping providers or other third-party services.

Contact Information

For immediate assistance, you can reach our support team anytime at:

Email: Support@Baxfy.com

Phone: +44 7469 741 746

We are here to help with any questions or issues you may have regarding our products and services.